Australia - Disability Discrimination Act, 1992
Legislation - Australia
My Accessibility Requirements
Service providers are required to make changes, where needed, to improve service for disabled customers or potential customers.
There is a legal requirement to make reasonable changes to the way things are done (such as changing a policy), to the built environment (such as making changes to the structure of a building to improve access) and to provide auxiliary aids and services (such as providing information in an accessible format, an induction loop for customers with hearing aids, special computer software or additional staff support when using a service).
For additional guidance on how to comply, select The Equality and Human Rights Commission to learn more.